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For more than 30-years PinPoint Research has pioneered best-of-breed hosted technology products including voice driven IVR surveys, mobile and web based surveys, and Speech to Text data processing solutions. Our products enable rapid integration of highly sophisticated IVR and voice driven mobile customer experience data collection to support the omni-channel needs for any business.

PinPoint's robust and scalable IVR Survey platform can manage millions of interviews simultaneously based on proprietary software and a state-of-the-art hosting infrastructure that is continually upgraded for security, compatibility, reliability, and scalability. We offer real-time field monitoring, API integration and real-time data availability, as well 99.9% system uptime. IVR surveys are available for most languages and geographic markets.

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Today's consumers are mobile, and PinPoint’s proprietary hosted survey system can reach them at any point in the customer journey. PinPoint offers a multi-modal data collection architecture enabling sample management, survey authoring, real-time monitoring and reporting of data collection across web, mobile, and IVR.

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Open-ended responses capture the true voice of the consumer. PinPoint’s Speech-to-Text technology captures verbal responses and immediately transcribes, with ultra high accuracy, for immediate review or in-depth analysis. Speech-to-Text is ideal for capturing responses from mobile consumers and can be driven from any point of engagement.

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PinPoint offers a comprehensive suite of consultative services to help our clients get more from their consumer research, including:

Business Process Management

  • Pre-sales consulting and best practice
  • Project Management
  • Compliance, privacy, and security


  • Quality assurance testing and survey simulations
  • Customized reporting
  • API data integration to reporting and analytic solutions


  • Language translations
  • International surveys
  • Localization Consulting
  • Manual Transcription Services (multi languages - US-international based transcription)

Customers & Markets

Media and Telecommunications

PinPoint works with many of the largest US telecom and media companies measuring Net Promoter Score (NPS) and customer satisfaction and acceptance in a market that is being challenged by new online competitors and poor service ratings.

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Retail and e-Commerce

PinPoint leads the retail industry using customized survey solutions including IVR, SMS-driven mobile and online surveys, and speech-to-text solutions. We have collected millions of surveys for retail clients in markets such as home improvement, office supply, discount stores, supermarkets, major electronics store chains, jewelry retailers, and many others.

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Healthcare and Pharmaceuticals

In the last decade, PinPoint has interviewed physicians and healthcare professionals across all specialties in all 50 states, evaluating more than 1,000 medical products.

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Financial Services

PinPoint provides research services to banks and financial service firms across the country with custom IVR and voice enable research. For example, one national bank deployed automated IVR and online surveys in English, Spanish, Vietnamese, Cantonese, and Mandarin, which enabled the client to receive feedback from a wide range of customers.

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Restaurants and Hospitality

Major, national quick-service restaurant chains rely on our automated IVR/Online survey platforms for new product assessment surveys.

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Government and Education

PinPoint conducts various government studies, applying the most stringent security methods to capture and store data.

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What our clients say

  • Their whole hosted technology services are excellent providing us scale and great value.

    VP Client Services, Global EFM Vendor
  • They meet or beat deadlines without errors, that's what counts.

    Director Data Collection, Research Tools and Solution Vendor
  • Pinpoint Project team was asking the right questions to get the right info for executing a major IVR survey solution.

    VP Analytics, Call Center Solution Vendor
  • PinPoint is willing to spend the time understand our clients issues, problems, needs and deliver with operational excellence.

    Sr. Director Account Management, Global Market Research Company
Sourced from Radiant Brands annual customer experience research.

About Us

PinPoint Research

PinPoint Research is the leader in providing Voice Driven data collection and data processing for the customer experience (CX) enterprise market. With over 30-years' experience, PinPoint Research pioneered the use of IVR technology for consumer survey research. Today, our proprietary hosted IVR survey and Speech-to-Text data processing technology solutions power the largest global brand's surveys and voice data collection enabling real-time voice of the customer and CX solutions for call center and retail global applications.

Our mission is to build long-term business partnerships with our clients by achieving operational excellence through honest communication, proven reliable systems, leading technology, and a dedication to client satisfaction.

Meet Our Executive Team

Jack Bieda

Founder &
   Chairman of the Board

Walter Good


Steve Crawford

Chief Technology Officer

Lili Palomo-Pujol

Chief Operating Officer

Industry Research Statistics

90 %
90% of U.S. consumers still prefer to resolve their customer service issues by phone
35 %
IVR surveys deliver the highest response rate up to 35%
89 %
Consumers stop doing business with companies after experiencing poor customer service — RightNow Customer Experience Impact Report


PinPoint Research serves global customers from offices in San Francisco, CA, Las Vegas, NV, and Naples, FL.

Our address

  • Headquarters 2200 Powell Street / Suite 1010
    Emeryville / CA. 94608
  • Toll Free / 800.776.7265
  • Main / 510.463.6700

Contact Us

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Headquarters / 2200 Powell Street / Suite 1010 / Emeryville / CA 94608

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