Restaurants and Hospitality

Major national quick-service restaurant chains rely on our automated IVR/Online survey platforms for new product assessment surveys:

  • Customers are prompted by an incentive offer and are able to complete an automated survey 24 hours a day, 7 days a week.
  • SMS, phone call or email is used to invite consumers to participate in the survey research.
  • All respondents are given a unique ID to gain entry into the survey.
  • Hundreds of restaurant locations and several new products can be assessed at once, depending on the selection process in the survey.
  • Multiple metrics are reported through an online dashboard that offers instantaneous data downloads.
  • Our customizable Help Desk system allows respondents to ask for assistance if they encounter any technical issues, have problems following survey prompts, or have not received an incentive within the time frame specified.