For more than 30-years PinPoint Research has pioneered best-of-breed hosted technology products including voice driven IVR surveys, mobile and web based surveys, and Speech to Text data processing solutions. Our products enable rapid integration of highly sophisticated IVR and voice driven mobile customer experience data collection to support the omni-channel needs for any business.
PinPoint’s robust and scalable IVR platform can manage millions of interviews simultaneously based on proprietary software and a state-of-the-art hosting infrastructure that is continually upgraded for security, compatibility, reliability, and scalability. We offer real-time field monitoring, API integration and real-time data availability, as well 99.9% system uptime. IVR surveys are available for most languages and geographic markets.Learn More
Today’s consumers are mobile, and PinPoint’s proprietary hosted survey system can reach them at any point in the Customer Journey. PinPoint offers a multi-modal data collection architecture enabling sample management, survey authoring, data collection, real-time monitoring and reporting of data collection across web, mobile, and IVR.Learn More
Open-ended responses capture the true voice of the consumer. PinPoint’s Speech-to-Text technology captures verbal responses and immediately transcribes, with ultra high accuracy, for immediate review or in-depth analysis. Speech-to-Text is ideal for capturing responses from mobile consumers and can be driven from any point of engagement.Learn More
Customers & Markets
PinPoint leads the retail industry using customized survey solutions including IVR, SMS-driven mobile and online surveys, and speech-to-text solutions. We have collected millions of surveys for retail clients in markets such as home improvement, office supply, discount stores, supermarkets, major electronics store chains, jewelry retailers,and many others.Read more
PinPoint provides research services to banks and financial service firms across the country with custom IVR and voice enable research. For example, one national bank deployed automated IVR and online surveys in English, Spanish, Vietnamese, Cantonese, and Mandarin, which enabled the client to receive feedback from a wide range of customers.Read more
What our clients say
Their whole hosted technology services are excellent providing us scale and great value.
VP Client Services, Global EFM Vendor
They meet or beat deadlines without errors, that's what counts.
Director Data Collection, Research Tools and Solution Vendor
Pinpoint Project team was asking the right questions to get the right info for executing a major IVR survey solution.
VP Analytics, Call Center Solution Vendor
PinPoint is willing to spend the time understand our clients issues, problems, needs and deliver with operational excellence.
Sr. Director Account Management, Global Market Research Company
PinPoint Research is the leader in voice driven data collection and data processing servicing the customer experience (CX) enterprise market. With over 30-years’ experience, PinPoint Research pioneered IVR technology application for consumer survey research. Today, our proprietary hosted IVR survey and speech to text data processing technology solutions power the largest global brands survey and voice data collection enabling real-time voice of the customer and CX solutions for call center and retail global applications.
Our mission is to build long-term business partnerships with our clients by achieving operational excellence through honest communication, proven systems, leading technology, and a dedication to client satisfaction.
Meet Our Executive Team
Jack Bieda, PhD
Founder and Chairman of the Board
Walter L. Good
Chief Technology Officer
Chief Operating Officer