Products
For more than 30-years PinPoint Research has pioneered best-of-breed hosted technology products including voice driven IVR surveys, mobile and web based surveys, and Speech to Text data processing solutions. Our products enable rapid integration of highly sophisticated IVR and voice driven mobile customer experience data collection to support the omni-channel needs for any business.
PinPoint's robust and scalable IVR platform can manage millions of interviews simultaneously based on proprietary software and a state-of-the-art hosting infrastructure that is continually upgraded for security, compatibility, reliability, and scalability. We offer real-time field monitoring, API integration and real-time data availability, as well 99.9% system uptime. IVR surveys are available for most languages and geographic markets.
Learn MoreToday's consumers are mobile, and PinPoint’s proprietary hosted survey system can reach them at any point in the Customer Journey. PinPoint offers a multi-modal data collection architecture enabling sample management, survey authoring, data collection, real-time monitoring and reporting of data collection across web, mobile, and IVR.
Learn MoreOpen-ended responses capture the true voice of the consumer. PinPoint’s Speech-to-Text technology captures verbal responses and immediately transcribes, with ultra high accuracy, for immediate review or in-depth analysis. Speech-to-Text is ideal for capturing responses from mobile consumers and can be driven from any point of engagement.
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Services
PinPoint offers a comprehensive suite of consultative services to help our clients get more from their consumer research, including:
Business Process Management
- Pre-sales consulting and best practice
- Project Management
- Compliance and security for HIPAA, FINRA, Sarbanes-Oxley, and more
Technology
- Quality assurance testing and survey simulations
- Customized reporting
- API data integration to reporting and analytic solutions
International
- Language translations/international surveys
- Localization Consulting
- Manual Transcription Services (multi languages - US-international based transcription)
Customers & Markets
Media and Telecommunications
PinPoint works with many of the largest US telecom and media companies measuring Net Promoter Score (NPS) and customer satisfaction and acceptance in a market that is being challenged by new online competitors and poor service ratings.
Read moreWhat our clients say
About Us
PinPoint Research
PinPoint Research is the leader in voice driven data collection and data processing servicing the customer experience (CX) enterprise market. With over 30-years' experience, PinPoint Research pioneered IVR technology application for consumer survey research. Today, our proprietary hosted IVR survey and speech to text data processing technology solutions power the largest global brands survey and voice data collection enabling real-time voice of the customer and CX solutions for call center and retail global applications.
Our mission is to build long-term business partnerships with our clients by achieving operational excellence through honest communication, proven systems, leading technology, and a dedication to client satisfaction.
Meet Our Executive Team

Jack Bieda, PhD
Founder and Chairman of the Board

Walter L. Good
President

Steve Crawford
Chief Technology Officer

Lili Palomo-Pujol
Chief Operating Officer
PinPoint Research Blog
Stay connected with us through our Blog!
blog.pinpointresearch.com
Visit The PinPoint Research Blog
Locations
PinPoint Research serves global customers from offices in San Francisco, CA., Las Vegas, NV., and Naples, FL..
Our address
-
Headquarters
2200 Powell Street / Suite 1010
Emeryville / CA. 94608
View live map - Toll Free / 800.776.7265
- Main / 510.463.6700