Updated on October 13, 2019 by Walter Good
As the number of customer service channels continues to expand surveying consumers about their customer experience becomes more complex. Which channel is best for customer outreach and follow-up? What’s the best means for consumer outreach to elicit a… Read More
Posted on September 10, 2018 by Jonathan Marcotte
Without the right IVR system in place to gain customer feedback, the customer journey is incomplete.
Posted on September 4, 2018 by Walter Good
Customer experience (CX) research has been experiencing dramatic evolution in the last decade which has, in turn, changed CX strategy. In recent years customer satisfaction research has been turned upside down by the rapid evolution of the digital… Read More