2200 Powell Street, Suite 1010, Emeryville, CA 94608 contactus@pinpointresearch.com 800.776.7265

“You Speak My Language”: The Need for Industry-specific ASR

The automated speech recognition (ASR) market is booming and is expected to be worth $31.82 billion by 2025. While much of ASR development is being used to power consumer products and virtual assistants such as Amazon’s Alexa, the… Read More

Voice Surveys Deliver Actionable For Brand Insight

Customer Experience (CX) management continues to be a top strategic initiative in board rooms around the world. In KPMG’s 2017 analysis of Customer Experience Excellence they found that out of 257 brands, the top 25 brands (based on… Read More