PinPoint works with many of the largest US telecom and media companies measuring Net Promoter Score (NPS) and customer satisfaction and acceptance in a market that is being challenged by new online competitors and poor service ratings.
We offer comprehensive Call Center Outbound IVR survey services:
Our sampling management system, delivers an event-triggered survey capturing the customers' feedback within minutes of their interaction with the company, whether it is online, through the call center, or for technician in-home visits and customer service calls.
Creates a proactive solution to determine NPS and customer satisfaction and triggers an alarm if there is an opportunity to act quickly in case of dissatisfaction.
The system allows for immediate transfer of dissatisfied customers from the survey system to a live customer service agent.
Integrates with clients' or PinPoint's alert tracking website system to deliver real-time data, voice captures, and speech-to-text transcriptions.