Posted on August 20, 2019 by Jonathan Marcotte
Without the right IVR system in place to gain customer feedback, the customer journey is incomplete.
Posted on May 17, 2019 by Walter Good
The term best of breed has been overused, but the concept of finding the best solution for the problem never goes out of style. When it comes to customer experience (CX) surveying, some call centers ignore the best… Read More