Posted on October 22, 2019 by Walter Good
Customer satisfaction surveys have become an essential part of marketing. Many online sales, telephone support call, and customer exchange is followed by a customer satisfaction survey, and most of those surveys are absolutely useless. When the customer satisfaction… Read More
Posted on August 20, 2019 by Jonathan Marcotte
Without the right IVR system in place to gain customer feedback, the customer journey is incomplete.
Posted on August 5, 2019 by Walter Good
survey methodology and system design needs to align to the unique aspects of customer care call center management.