Chief Technology Officer
Steve Crawford is one of the leading technologists in the telephony research market. Steve’s role is focused on management of PinPoints technology team and R&D around innovation an integration of voice recognition and multi-modal survey technology. Drawing from his decades of experience in IT systems design and web services administration, Steve brings data analytics and reporting, and systems security to PinPoint’s voice driven research and speech-to-text platform. Steve also is responsible for overseeing PinPoint’s IVR system centers and ensuring the outstanding quality of service and system reliability that has become the hallmark of PinPoint’s market reputation.